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Mitchell WorkCenterTM

Comprehensive claims management.

An end-to-end platform for the comprehensive management by insurance carriers of the material damage of automotive claims.

Mitchell WorkCenterTM  provides the ability to manage the entire claim cycle with all the people involved in it from a single location: the company itself, the experts, the suppliers and the workshops.

The platform has different modules for each process phase: claim opening, work order creation and distribution, review, validation, auditing, reporting and customer satisfaction surveys.


  • Profitability: lowers the average cost for insurance carriers.
  • Loyalty: increased customer satisfaction.
  • Customisable: WorkCenterTM is a 100 % modular solution that can be configured for each insurance carrier’s needs. Up to 7 different modules and services can be implemented on the common services platform, to cover the specific needs of the claim management cycle. These modules can be connected, yet remain independent of each other, allowing a custom platform to be configured for each company.
  • Integratable: WorkCenterTM uses an aftermarket sector open information exchange system. This enables a fast and flexible integration, and it can also be integrated with other market solutions.
  • Portability: WorkCenterTM  has various specially tailored apps for use on tablets and smartphones, that cover different parts of the process, where portability is a key factor.
  • Real-time information: the process is itemised from beginning to end thanks to reporting.
  • Guaranteed security: WorkCenterTM  achieves the highest information security and availability standards thanks to its ITC infrastructure for Europe housed in Equinix, a data centre in Amsterdam, Netherlands, which is used by the continent’s main financial entities.



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  • Outsourcing Platform: WorkCenterTM  uses a SaaS (Software as a Service) model that is much more advantageous to the insurance carrier than the traditional in-house model. As a result, it reduces the initial investment and the risk associated with it, lowers the cost of maintenance, updates and immediate new functions, has better support for issues and, more importantly, allows the company to focus on its core business and not on managing its own IT services.
  • Online: designed from the outset to take full advantage of the Internet, WorkCenterTM enables access to up-to-date information anytime, anywhere.
  • Integration: Integrated with GT EstimateTM collision claim estimating application.
  • Intelligent control: a system that allows the best inspection method and resources to be used at the time the form is opened, according to the claim’s key features, in a totally flexible way.
  • Route management: allows the experts’ routes to be organised and optimised using geolocation data and Mitchell’s patented algorithm that suggests the expert’s optimum route according to various parameters.
  • Traceability: the platform supports tracking all the activity of the claim cycle.

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